We’re here to answer your questions about Rotten Apple Arts, our products, and your orders. If you don’t find the answer you’re looking for, please don’t hesitate to contact us.
A: We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer express checkout through Google Pay for your convenience.
A: We occasionally offer free shipping promotions through coupon codes. Please check our website and social media for current offers.
A: Shipping costs are calculated directly by our print providers and will be displayed at checkout. These costs vary based on the products you order and your shipping destination within the United States.
A: Production and shipping times vary depending on the product and the print provider. Generally, please allow 2 to 3 business days for production and 7 to 10 business days for shipping.
A: You will receive tracking information via email as soon as your order ships. Please allow up to 24 hours for tracking information to be updated. Because we work with multiple print providers, your order may arrive in multiple packages and at different times. You will receive separate tracking information for each shipment.
A: Currently, we only ship within the United States. We are exploring international shipping options for the future, but want to ensure a smooth and reliable experience for our customers before expanding.
A: We want you to be completely satisfied with your Rotten Apple Arts purchase. If you’re not happy with your purchase, you can return your items within 30 days for a full refund or exchange. Please see our Return Policy page for complete details and instructions.
A: All of our designs are created by us, Gabby and Albert! We use our own creative vision, combined with the power of AI tools like Leonardo.ai and Gemini, to bring our unique designs to life. We also spend significant time crafting and refining prompts, sometimes over several days, to generate the exact images we envision for our products.
A: We partner with Printify, Printful, and PrintKK for our printing and fulfillment needs. This allows us to offer a wide range of high-quality products.
A: We’re here to help! You can reach our customer support team by visiting our Contact Us page. We typically respond to inquiries within 12 hours.
A: Our customer support team is available Monday through Friday, from 9:00 AM to 5:00 PM EST.
A: Rotten Apple Arts is an online-based business. We do not have a physical store location.
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